Selection Criteria Example, Cultivates Productive Working Relationships

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Selection Criteria 4 – Cultivates productive working relationships.

This criterion includes the ability to:

 - Establish a positive working relationship with team members in order to provide effective support and training

 - Liaise and work closely with other teams to ensure a holistic service is provided for our mutual customers

I currently build productive relationships with my large team of 29 staff members, not including other working relationships with Social Workers, Centrelink and Job Provider Services such as Jobfind and ITEC. In order to build these relationships I facilitate a cooperative attitude, seek advice from others when required, model integrity, share information and place great value on the diversity of opinion such a large team engages. I participate in team meeting on a fortnightly basis and I am an active contributor who puts forward new ideas and will speak up if something needs improving.  For example I have recently placed an emphasis on staff requesting the right document from customers in order to improve the teams timeliness in processing claims. This has resulted in quicker processing times for claims and a more efficient, quality service for customers.

When working with “outside teams” such as social workers, employment agencies and other government divisions I work to build interagency relationships and partnerships. I’m innovative when it comes to networking and my goal is to provide excellent customer service which means I do not attribute blame to other team members when things go wrong. I seek out and respect expert opinions and I take a long term view of relationship development. I believe that this approach results in servicing the customers according to their individual needs and meets out departments quality standards. For example; consulting with a Social Worker prior to enforcing a “non-payment period” ensures we have taken all the individuals emotional needs and circumstances into consideration.

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